FINAL SALE ITEMS

• Purchases made with promotional codes, special orders, and personalized pieces are final sale.
• All sale items are final sale.
• Promotions that include complimentary gifts are also final sale.

RETURNS FOR FULL-PRICED ITEMS

To request a return for a full-priced item, please email orders@nataliebjewelry.com within 7 days of receiving your order for Return Authorization (RA).

Once approved:

• Items sent back within 7 days of delivery are eligible for a refund to the original payment method.
• Returns received after 7 days will be eligible for store credit only.
• Store credit returns must be received within 15 days of delivery.
• Original shipping fees are non-refundable.

Return Label Option
If you would like a prepaid return label, one can be provided for $6, which will be deducted from your refund or store credit.

RETURN REQUIREMENTS

• Only full-priced items are eligible for return.
• Items must be unworn and returned in their original packaging.
• Returns missing original packaging, RA form, or invoice will incur an $8 restocking fee.
• Items that do not meet return requirements will be sent back to the customer.

DAMAGED OR MISSING ITEMS

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery at orders@nataliebjewelry.com so we can assist you promptly.

HOW TO SEND YOUR RETURN

Once your RA is issued, you will receive your RA number and return instructions. You may use our prepaid return label or ship with your preferred carrier.

Please include:

• Unworn jewelry in original packaging
• A copy of your receipt

Once your return is received, please allow 1–3 business days for processing. We will email you once your return has been completed.

SHIPPING & DELIVERY

We proudly ship all orders within 1 to 3 business days. Please ensure your shipping address is entered correctly, including apartment or suite number.

If a package is returned to us as Undeliverable, Insufficient Address, or Incorrect Address, reshipment costs will be the responsibility of the customer, even if the original order qualified for free shipping.

LOST OR STOLEN PACKAGES

We are not responsible for packages that are lost or stolen after delivery. Once a shipment is marked as delivered by the carrier, it is the customer’s responsibility to contact the carrier directly to investigate or file a claim.

Tracking information is included in every shipping confirmation.

If you prefer a signature-required delivery, please contact customer service before placing your order.

DOMESTIC SHIPPING

All domestic orders ship via USPS Priority Mail for a flat rate of $10.

Processing Time: 1 to 3 business days
Transit Time: 1 to 3 business days

We also offer USPS Express Shipping for $29.

A tracking number will be emailed once your order has shipped.

INTERNATIONAL SHIPPING

All international orders ship via UPS Expedited for a flat rate of $25.

Processing Time: 1 to 3 business days
Transit Time: 7 to 10 business days

Please note:

• Customs processing times may vary and are outside our control.
• Duties, taxes, and customs fees may be applied by the destination country.
• All customs charges are the responsibility of the customer.
• If a shipment is refused due to unpaid duties or taxes, any related fees, including return shipping, may be deducted from the refund.
• International returns, including unclaimed packages, are the responsibility of the customer.

If additional information is required to process your shipment, we will contact you by email. Delays may occur if we do not receive a timely response.

PRICE ADJUSTMENTS

If an item is marked down within 24 hours of your purchase, we are happy to honor the price difference in the form of store credit.

Price adjustments on promotional codes are also honored for purchases made within 24 hours of the promotion.

REPAIRS

We stand behind the quality of our jewelry.

If your item breaks within one year of purchase and is repairable, we offer a one-time repair service for $15, which includes return shipping to you.

Requirements:

• Proof of purchase from Natalie B Jewelry
• Item must be repairable with available components

Please note:

• Stones and certain components may no longer be available
• Items purchased through other retailers must be returned to the original retailer for repair
• Customers are responsible for shipping costs to our studio

To request a repair, please email orders@nataliebjewelry.com to receive a Repair Authorization Form.