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Return Policy

Final Sale: Purchases made with Promotional Codes, Special Orders and personalized items cannot be returned or refunded. Sale and Last Chance Items are all FINAL SALE.

Refunds: For full priced items, you MUST obtain Return Authorization Approval within 48 hours of receiving your delivery. We will not accept any return for refund requests after 48 hours.

Request a Return Authorization by email: orders@nataliebjewelry.com

You will have 7 days from the date of delivery to send back your item/s. If received or requested after 7 days, only store credit will be issued. All returns must be received in 15 days from the date of delivery, otherwise the items will be returned to you. Please Note: original shipping charges are non-refundable.

 All Returns Must Meet the Following Requirements:

  • Only full priced merchandise is eligible for return.
  • Only unworn and originally packaged items will be accepted.
  • If the original packaging, RA form, and invoice are not included with your return, a restocking Fee of $8 will be deducted from your refund or store credit.

*Any return that does not meet the above criteria will be sent back to the customer, as we do not sell used merchandise.

 Although all merchandise is inspected for defects and damages, should anything be shipped and received damaged, Natalie B. Jewelry must be informed via email within 48 hours of delivery. Damaged goods due to negligence on the recipient's behalf will not be accepted for return.

 How should I send my Return back?

Once your RA has been approved, you will receive an RA form and further information. You are welcome to use the shipping method of your choice. We recommend obtaining a tracking # and insurance, as Natalie B. Jewelry is not responsible for lost or damaged return packages. In your return package, please include unworn merchandise in original packaging, a copy of your receipt, and completed Return Authorization form. An email confirmation will be sent upon arrival of merchandise.

Questions? contact us: orders@nataliebjewelry.com 

Items purchased through other retailers must be returned for repair to the store where items were purchased.

Shipping & Delivery:

We proudly ship all orders within 1-3 business days of placement. If an item sells out and becomes back ordered you will be informed of the shipping delay. Please double check your shipping information, as we are NOT responsible for incorrectly input shipping addresses.

Domestic

All domestic orders ship USPS priority mail. Please allow 1-3 business days for Natalie B. Jewelry to process and ship orders. Once orders are processed,customers will receive an email from USPS confirming shipping along with a tracking number. Upon shipment, please allow 1-3 business days to receive. If your shipping address contains a unit or an apartment number your order may be shipped with Signature Confirmation.

Please Note: Natalie B. Jewelry is not responsible for lost or stolen packages.

International

All international orders ship USPS for a flat rate of $45. This rate is the Priority option with tracking and insurance. Due to several issues with shipping internationally this is now the only option we offer. The customer will be notified with that tracking number upon shipment.

Please note that delivery is contingent upon the time it takes to pass through customs. Natalie B. Jewelry does not have access to information on how long packages take to pass through customs, so please be patient.

Please Note: Natalie B. Jewelry is not responsible for lost or stolen packages.

International orders may require additional information and therefore can delay processing. If there are any issues, Natalie B. Jewelry will contact customer via email.

Orders are subject to additional taxes, duties, or custom fees which may be levied once shipment reaches destination country. Natalie B. Jewelry is not responsible for any charges imposed by destination country. Customer is responsible for paying any charges for customs clearance. For additional information on these charges, please contact your local customs office.

By law, Natalie B. Jewelry must declare all items at their full price and cannot alter the amount to decrease customs fees.

Price Adjustments

If you purchase an item that at a later date goes on sale, we are unable to honor the lower price unless it was purchased within 24 hours. The difference will be provided via Merchandise credit. Price adjustments on special promotions/codes are only made if items were purchased within 24 hours of the promotional period.

Repairs

Natalie B. prides itself on the quality of its merchandise. If your item does break within one year of purchase date and you would like to repair, Natalie B.Offers a one-time repair fee of $15.00. You must have proof of purchase from Natalie B. Jewelry. the item must be repairable and we must have the necessary components. Stones and certain elements may not be available, but we will do our best to accommodate you.

We will only repair jewelry purchased through NatalieBJewelry.com. Items purchased through other retailers must be returned for repair to the store where the item was purchased.

Please email orders@nataliebjewelry.com and request a Repair Authorization Form. You are responsible for shipping charges to our Studio.

QUESTIONS?

CONTACT US: ORDERS@NATALIEBJEWELRY.COM

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