RETURN POLICY
At Natalie B. Jewelry, we want you to love every piece. If something isn’t perfect, we’re here to help.
FINAL SALE ITEMS
• Purchases made with promotional codes, special orders, and personalized pieces are final sale.
• All sale items are final sale.
• Promotions that include complimentary gifts are also final sale.
• All sale items are final sale.
• Promotions that include complimentary gifts are also final sale.
RETURNS FOR FULL-PRICED ITEMS
To request a return for a full-priced piece, please email orders@nataliebjewelry.com within 7 days of receiving your order for Return Authorization (RA).
Once approved:
• Items sent back within 7 days of delivery are eligible for a refund to your original payment method.
• Returns received after 7 days will qualify for store credit only.
• Store-credit returns must arrive within 15 days of delivery.
• Original shipping fees are non-refundable.
• Items sent back within 7 days of delivery are eligible for a refund to your original payment method.
• Returns received after 7 days will qualify for store credit only.
• Store-credit returns must arrive within 15 days of delivery.
• Original shipping fees are non-refundable.
Return Label Option
If you would like a prepaid return label, we can provide one for $6, which will be deducted from your refund or store credit.
RETURN REQUIREMENTS
• Only full-priced items are eligible for return.
• Items must be unworn and returned in their original packaging.
• Missing packaging, RA form, or invoice will result in an $8 restocking fee.
• Items that do not meet return requirements will be sent back to you.
• Items must be unworn and returned in their original packaging.
• Missing packaging, RA form, or invoice will result in an $8 restocking fee.
• Items that do not meet return requirements will be sent back to you.
DAMAGED OR MISSING ITEMS
If anything arrives damaged or missing, please reach out within 48 hours of delivery so we can assist immediately.
SENDING YOUR RETURN
Once your RA is issued, you’ll receive your RA number and return instructions. You may use our prepaid label or ship with your preferred carrier.
Please include:
• Unworn jewelry in original packaging
• A copy of your receipt
• Completed RA form
• Unworn jewelry in original packaging
• A copy of your receipt
• Completed RA form
We’ll email you once your return is processed.
SHIPPING & DELIVERY
We proudly ship all orders within 1–3 business days. Please double-check your shipping address, including apartment or suite number.
If a package is returned to us as Undeliverable, Insufficient Address, or Wrong Address, reshipment costs will be charged to the customer, even if the original order qualified for free shipping.
If a package is returned to us as Undeliverable, Insufficient Address, or Wrong Address, reshipment costs will be charged to the customer, even if the original order qualified for free shipping.
LOST OR STOLEN PACKAGES
We cannot be responsible for packages lost or stolen after delivery. Tracking information is included in every shipping confirmation.
If you prefer a signature-required delivery, please contact customer service before placing your order.
If you prefer a signature-required delivery, please contact customer service before placing your order.
DOMESTIC SHIPPING
All domestic orders ship via USPS Priority Mail.
• Processing Time: 1–3 business days
• Transit Time: 1–3 business days
We also offer an Express Shipping option with tracking and insurance for $29, and you will be notified with a tracking number upon shipment.
A USPS tracking number will be emailed once shipped.
INTERNATIONAL SHIPPING
All international orders ship USPS for a flat rate of $45.
This option does not include tracking once the package leaves the United States.
Please note:
• Customs processing times vary and are outside our control.
• Orders may be subject to duties, taxes, or customs fees imposed by the destination country.
• Customers are responsible for all customs charges.
• By law, we must declare items at their full value.
• International returns (including unclaimed packages) are the responsibility of the customer.
• We recommend using a carrier that provides tracking.
• Customs processing times vary and are outside our control.
• Orders may be subject to duties, taxes, or customs fees imposed by the destination country.
• Customers are responsible for all customs charges.
• By law, we must declare items at their full value.
• International returns (including unclaimed packages) are the responsibility of the customer.
• We recommend using a carrier that provides tracking.
If additional information is required, international processing may be delayed; we will contact you by email if so.
PRICE ADJUSTMENTS
If an item goes on sale within 24 hours of your purchase, we can honor the price difference in the form of merchandise credit.
Price adjustments on promotional codes also apply only to purchases made within 24 hours of the promotional period.
Price adjustments on promotional codes also apply only to purchases made within 24 hours of the promotional period.
REPAIRS
We pride ourselves on the quality of our jewelry.
If your item breaks within one year of purchase and is repairable, we offer a one-time repair service for $15.
If your item breaks within one year of purchase and is repairable, we offer a one-time repair service for $15.
Requirements:
• Proof of purchase from Natalie B. Jewelry
• The item must be repairable with available components
• Proof of purchase from Natalie B. Jewelry
• The item must be repairable with available components
Please note:
• Stones and certain elements may no longer be available
• Items purchased through other retailers must be returned to that retailer for repair
• You are responsible for shipping charges to our studio
• Stones and certain elements may no longer be available
• Items purchased through other retailers must be returned to that retailer for repair
• You are responsible for shipping charges to our studio
To request a repair, email orders@nataliebjewelry.com for a Repair Authorization Form.
QUESTIONS?
Email us at orders@nataliebjewelry.com — we’re here to help.
