Final Sale: Purchases made with Promotional Codes, Special Orders and personalized items cannot be returned or refunded. Sale and Last Chance Items are all FINAL SALE.
Special promotions that include free gift(s) with purchase are also Final Sale and cannot be returned or refunded.
Refunds: For full priced items, you MUST obtain Return Authorization Approval within 48 hours of receiving your delivery. We will not accept any return for refund requests after 48 hours.
Request a Return Authorization by email: email@example.com
You will have 7 days from the date of delivery to send back your item/s. If received after 7 days or requested after 48 hours, only store credit will be issued. All returns for store credit must be received in 15 days from the date of delivery, otherwise the items will be returned to you. Please Note: original shipping charges are non-refundable.
All Returns Must Meet the Following Requirements:
- Only full priced merchandise is eligible for return.
- Only unworn and originally packaged items will be accepted.
- If the original packaging, RA form, and invoice are not included with your return, a restocking Fee of $8 will be deducted from your refund or store credit.
*Any return that does not meet the above criteria will be sent back to the customer, as we do not sell used merchandise.
Although all merchandise is inspected for defects and damages, should anything be shipped and received damaged Natalie B. Jewelry must be informed via email within 48 hours of delivery. This includes any MISSING items. Damaged goods due to negligence on the recipient's behalf will not be accepted for return.
How should I send my Return back?
Once your RA has been approved, you will receive an RA form and further information. You are welcome to use the shipping method of your choice. We recommend obtaining a tracking # and insurance, as Natalie B. Jewelry is not responsible for lost, damaged, or stolen return packages. In your return package, please include unworn merchandise in original packaging, a copy of your receipt, and completed Return Authorization form. An email confirmation will be sent upon arrival of merchandise.
Questions? contact us: firstname.lastname@example.org
SHIPPING & DELIVERY:
We proudly ship all orders within 1-3 business days. Please double check your shipping address, including apartment or suite number. If a package comes back to us as "Undeliverable", "Insufficient" or "Wrong Address" the purchaser will be charged for shipping the package to its proper destination, even if the order originally warranted free shipping.
LOST OR STOLEN PACKAGES
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. If you would like to require a signature for your delivery, or if you have any concerns, please contact our customer service prior to placing your order.
All domestic orders ship USPS priority mail. Please allow 1-3 business days for Natalie B. Jewelry to process and ship orders. Once orders are processed, customers will receive an email from USPS confirming shipping along with a tracking number. Upon shipment, please allow 1-3 business days to receive.
All international orders ship USPS for a flat rate of $25. To keep costs down, we ship USPS priority mail. As a result, Natalie B. Jewelry does not receive tracking numbers and cannot take responsibility for lost or stolen goods once they leave the United States. We offer a flat rate express option with tracking and insurance for $45.00 and the customer will be notified with that tracking number upon shipment.
Please note that delivery is contingent upon the time it takes to pass through customs. Natalie B. Jewelry does not have access to information on how long packages take to pass through customs, so please be patient.
International orders may require additional information and therefore can delay processing. If there are any issues, Natalie B. Jewelry will contact customer via email.
Orders are subject to additional taxes, duties, or custom fees which may be levied once shipment reaches destination country. Natalie B. Jewelry is not responsible for any charges imposed by destination country. Customer is responsible for paying any charges for customs clearance. For additional information on these charges, please contact your local customs office.
By law, Natalie B. Jewelry must declare all items at their full price and cannot alter the amount to decrease customs fees.
International returns for any reason (including unclaimed packages) are at the expense of the customer. We recommend using a shipping courier with tracking services to ensure the shipment of your return.
If you purchase an item that at a later date goes on sale, we are unable to honor the lower price unless it was purchased within 24 hours. The difference will be provided via Merchandise credit. Price adjustments on special promotions/codes are only made if items were purchased within 24 hours of the promotional period.
Natalie B. prides itself on the quality of its merchandise. If your item does break within one year of purchase date and you would like to repair, Natalie B.Offers a one-time repair fee of $15.00. You must have proof of purchase from Natalie B. Jewelry. The item must be repairable and we must have the necessary components. Stones and certain elements may not be available, but we will do our best to accommodate you.
We carefully inspect each item prior to shipping to ensure it arrives to you in excellent condition. Items purchased through other retailers must be returned for repair to the store where the item was purchased.
Please email email@example.com and request a Repair Authorization Form. You are responsible for shipping charges to our Studio.
CONTACT US: ORDERS@NATALIEBJEWELRY.COM